Bat 111 Privacy Policy — How Is Your Information Protected?

When you register with bat 111, your name, email address, mobile number, and date of birth are collected. This information is essential for creating and managing your account and cannot be omitted without affecting service delivery. For financial transactions, payment method details may be collected, however full card numbers or bank PINs are never stored. When you use our platform, your device type, browser information, IP address, and usage patterns are automatically logged. This technical data is used to ensure platform security and improve service quality. As part of identity verification (KYC), a copy of your national ID or passport may be requested, which is stored with the highest level of security.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience and keep your login session active. Data collected through cookies is used solely to improve platform functionality and user experience. You can disable cookies through your browser settings if you wish, though some services may become limited as a result. We do not use third-party advertising or tracking cookies.

The information you provide is primarily used for account management, transaction processing, and customer service. Data is analyzed to ensure platform security and prevent fraud or illegal activity. Your registered email or mobile number may be used to inform you about new offers, promotions, or important updates. You can opt out of marketing communications at any time. Information may be provided to regulatory authorities to fulfill legal obligations, but this applies only where legally required.

Sharing Information with Third Parties

Bat 111 never sells or rents your personal information. Limited data may be shared with trusted payment gateway partners for payment processing, and they are equally bound to uphold the same privacy standards. Information may be shared with relevant authorities in response to legal orders or government directives. Beyond this, your information is not shared with any third parties.

You can view and update your personal information at any time by logging into your account. If you request account closure, we will delete or deactivate your data within the applicable legal timeframe. To request data correction, deletion, or portability, please contact our support team. We typically respond to such requests within 7 business days. We use industry-standard encryption and access controls to ensure the security of your data. In the event of a data breach, we will notify affected users as quickly as possible.

Data Retention Period

Your information is retained for as long as your account remains active. Even after account closure, certain data may be retained for a specified period in accordance with legal obligations. Financial transaction records are kept for the period required under applicable laws in Bangladesh. Once the designated period has passed, data is securely deleted.

Bat 111 reserves the right to update this privacy policy as needed. You will be notified of any significant changes via your registered email or platform notifications. Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly. For any privacy-related questions or concerns, please contact our support team — we are always here for you. To learn more, visit our FAQ View page or Terms & Conditions Read.

• Contact email: [email protected]
• Support hours: 24 hours, 7 days a week
• Response time: typically within 7 business days